Customer Experience (CX) is your customers’ perception of how your company treats them. CX is the result of every interaction a customer has with your business. In this interactive workshop, facilitator Nicole Osmond will:
- Examine the important role Customer Experience has in your business.
- Explore successes and gaps in customer experience, and why it matters.
- Understand key Customer metrics to continually measure and evaluate your performance.
- Discover opportunities and cost-effective ways to boost your business through a customer committed approach.
Nicole has 20+ years of experience leading Entrepreneurship programming in Atlantic Canada. As a 3 X business owner, Nicole is motivated and driven to provide solutions, and believes a Customer Committed mindset and approach are critical for success in any business. Register directly HERE